The Quality of Public Service (Study at Crossing Service at PT Lake and Cross River Transportation of Kolaka Regency)
1Nur, Akbar 2Azhari 3Sabaruddin, Abdul
This study aims to determine the Quality of Service PT. ASDP (Lake and Cross River Transportation) Kolaka Regency.
It uses research with qualitative descriptive technique, the informant in this research as many as 7 people. Data collection techniques are direct observation, interview and literature study. The data analysis used is the descriptive qualitative approach, namely library data and data results in the field in-depth analysis.
The results of this study indicate that Quality Service Crossing at PT. ASDP Kolaka Regency Based on the results of the study, the writer can draw a conclusion based on 5 Dimensions of Service Quality, there are 3 Dimensions that have not maximized, in accordance with Service Standard: 1) Reliability (Reliability) employees in PT. ASDP has not provided concrete evidence to the recipient of the service that the passenger of the bus against the promises made that the employee act firmly against the Bus that is overloaded but the fact is not, especially in the service that is immediate, accurate and satisfactory, 2) Assurance provided by the employee to passengers is not only about the assurance of a piece of paper but is proven by the courtesy, knowledge and ability of employees in handling the risk that will occur or free of danger and the absence of doubts felt by passengers and 3) Responiveness of employees in providing services to passengers have not been able to provide satisfaction because there are still many passengers who have complaints about the inauguration of tickets coming from brokers, and this is very necessary to be noticed by the PT. ASDP to service activities that exist in PT. ASDP Kolaka Regency in the future better. Quality of service at PT. ASDP Indonesia Ferry Port of Kolaka has not been maximal in the implementation of service in accordance with the standards and there are still parties who misuse the Standard Service rules. And the service users still complain about the interference of other parties, in this case, the Calo, but by trying to improve the service starting from the awareness of the service implementer will be responsible authority can be justified in accordance with the promise that it will give a good impact for the service in the future so that it can change set negative people to be positive.
Keywords: Quality of Public Service
An Analysis of the Quality of Public Service (Study of E-KTP Service at the Office of Population and Civil Registry of East Kolaka Regency)
1Asdar 2Sabaruddin, Abdul 3Achmad, Djurianti
The purpose of this research is to know the quality of public service on E-KTP service at the Office of Population and Civil Registry of East Kolaka Regency. Benefits of this research is theoretically the results of this study is expected to add to the library of government science, especially the science of local government administration, methodology results of this study is expected to provide the contribution for readers to better know and review about the quality of public services, referrals and other research comparations related to this study.
The location of this research is at the Office of Population and Civil Registry of East Kolaka Regency. In this study, analyzed using qualitative descriptive technique, the results of this study indicate that the quality of public services in public organizations have not been able to improve the quality of service fully to the community, still many complaints coming from the community, less reliable employees in terms of time and service process, the number of employees so that in the process of timeliness in E-KTP services is still lacking. From what has been suggested by some people, it can be seen that there are often people who complain about the services of E-KTP given during the service.
The issue of security, especially security in the Office of Population and Civil Registration is quite good. Efforts to improve the quality of its services related to providing a sense of security for the community is to maintain the security of the surrounding area. As public institutions that provide services are required to always be ready in helping the community in need, the willingness of employees in providing information to the community in need of services will be able to improve the way of service in the eyes of the community. So in creating the prime services of society needs to be supported by the employee who empathizes in helping the needs of people who need information
Keywords: Quality of Public Service
An Analysis the Implementation of Functions the Village Consultative Board (BPD) in Pangi-Pangi Village Poli-Polia District East Kolaka Regency
1Satriani 2Azhari 3Sabaruddin, Abdul
This study aims to determine the Implementation of Functions the Village Consultative Board (BPD) in Pangi-Pangi Village Poli-Polia District East Kolaka Regency.
This research is a research with qualitative descriptive type, the informant in this research as many as seven people. Data collection techniques are direct observation, direct interview. The data analysis used Data Reduction, Data Presentation, and Attract Conclusion.
The results of this study indicate that the implementation of BPD function has not performed its function properly. The legislative function of the research results can be drawn the conclusion that In the field of legislation or legislation in accordance with the task of BPD is to form a Village Rule and APBDESA discussed with the village head to reach a joint decision but only certain circles of the community who participated in the discussion. While the aspiration function in accommodating the aspirations of the community, has done its job well enough, the existence of this BPD is inseparable from the process of forming BPD and a number of functions, authority, and rights that it has. While the supervisory function is now in carrying out the supervisory function of the Village Government in carrying out the implementation of government in the village to make the Village Government so that the government behaves as its own and does not involve the community in every implementation of supervision
Keywords: Functions the Village Consultative Board (BPD)
The Effectiveness of Community Empowerment on Rural Infrastructure Development in Iwoimapuro Village, Wolo District Kolaka Regency (Case Study of Bridge Development and Drainage)
1Nurhawaida 2Said, Achmad Lamo 3Ashari
The purpose of this research is to know the Effectiveness of Community Empowerment on Rural Infrastructure Development in Iwoimapuro Village, Wolo District Kolaka Regency (Case Study of Bridge Development and Drainage).
The type of this research is qualitative descriptive, the research technique by directly involving the researcher down the field with the interview so as to describe the field situation in the form of information obtained from the informant. Informants of this study amounted to 13 (thirteen) People.
The effectiveness of Rural Infrastructure Development Program in the implementation of drainage and bridge development has been well realized from the forms of Socialization, Planning, Implementation and Maintenance and developing development results. But there are deficiencies in the process of maintenance of development that has been built with no attention to the implementation of development, especially on the construction of bridges and drainage by just let it.
Keywords: Effectiveness, Rural Infrastructure Development (PPIP)
Implementation of Inappropriate Housing Program (RTLH) in Sea Village Latambaga District Kolaka Regency Southeast Sulawesi Province
1Naim, Mudin 2Maulid 3Ashari
This study aims to describe Implementation of Inappropriate Housing Program (RTLH) in Sea Village Latambaga District Kolaka Regency Southeast Sulawesi Provinc.
Methods This research is descriptive research using the qualitative approach. The types and sources of data in this study are primary data sources and secondary data sources. data collection techniques through observation, interview and documentation. The informants in this study are from the elements of the program organizers, village governments and communities receiving RTLH. this data analysis technique uses interactive analysis model with steps in the form of information gathering, data reduction, data presentation and conclusion.
Based on the data collected, the results of this study indicate that Implementation of Inappropriate Housing Program (RTLH) in Sea Village Latambaga District Kolaka Regency Southeast Sulawesi Province not yet optimal and optimal. This is influenced by several activities, namely organizing, interpretation and application in the implementation of RTLH program.
Keywords: Implementation, Public Policy, Unsuitable Home Program.
The Quality of Public Service at the Office of Religious Affairs Kolaka District Kolaka Regency (Study on Book Service Marriage)
1Marwiah 2Yasir, Arafat 3Ashari
The purpose of this study is to know and describe the Quality of Public Service at the Office of Religious Affairs Kolaka District Kolaka Regency (Study on Book Service Marriage)
The type of research used is descriptive research method with the qualitative approach and the type of data used in this study is the primary data obtained directly from the parties who then processed themselves by researchers and secondary data obtained indirectly, that is through the books, bibliography, documentation and other information related to the research problem. Data analysis techniques start from gathering information through interviews and in the final stages by drawing conclusions.
From the results of the study showed that the Quality of Marriage Book Service at the Office of Religious Affairs (KUA) Kolaka District Kolaka Regency still needs to be improved such as equipping office facilities and infrastructure, providing excellent service, providing certainty to the community, and improving discipline, accuracy, courtesy and responding to users service quickly and precisely.
Keywords: Quality of Public Service Book of Marriage
Village Government Performance in Improving Public Service (Study on Introduction Service Letter Collection of Identity Card in Countryside of Palewai Tanggetada District Kolaka Regency)
1Musliana, Lilis 2Maulid 3Baso, Sudirman
This study aims to find and describe the Village Government Performance in Improving Public Service (Study on Introduction Service Letter Collection of Identity Card in Countryside of Palewai Tanggetada District Kolaka Regency).
This research is a qualitative descriptive technique through data reduction, presentation of data, draw conclusions. That gives the picture thoroughly on the subject matter discussed especially which related to the performance of the village government. The data collection techniques are direct observation, direct interview.
The results of this study indicate that responsibility implementation task, as well as the functions of the village government apparatus of Palewai, have been running well accordingly with the principles of government administration. Employee not working yet quickly due to various things, such as the lack of human resources and also the village head rarely enters the office to make the community wait up to four days. Lack of rules or SOPs (Standard Operational Procedure) about the service, so the service creation process cover letter taking ID cards often takes up to four days which is in the village head’s skirt as the one who knows in the letter rarely enter the office. Accountability for performance implementation in Village Administration Palewai Tanggetada District Kolaka Regency cannot be said either. Because there are still some employees in the village of Palewai Tanggetada District Kolaka Regency that is not obedient to existing regulations because this accountability speaks of subordinate obedience issues to the boss and responsibility for and its functions.
Keywords: ID Card Performance
Improving the Students’ Vocabulary Achievement by Word Search Game at the First Year of MTS Al-Hidayah Tosiba
1Harlina 2Karimuddin 3Karman
Thesis research was designed to improve the students’ vocabulary achievement by word search game at the first year of MTS Al-Hidayah Tosiba. The question of the research was “how can word search games improve the students’ vocabulary achievement in the first year of MTS Al-Hidayah Tosiba?”. The objective of the research was “to improve the student’s vocabulary by using word search game in the first year of MTS Al-Hidayah Tosiba”. This research was focused on using word search games in improving the students’ vocabulary achievement at the first year of MTS Al-Hidayah Tosiba. focused on the noun.
The design of the research was collaborative Classroom Action Research (CAR). It means that when applying this research the writer collaborated with one of the classroom English teachers of MTS Al-Hidayah Tosiba. The subjects of this research were the students of the first year of MTS Al- Hidayah Tosiba, especially in class VII B. It consists of 25 students. This research was conducted in two cycles which consisted of planning, implementing, observing, and reflecting.
The result of the research showed that word research game could improve the students’ vocabulary achievement. The improvements can be seen from two points of views, namely process and product. In the form of process, the students’ attitude improved from time to time as reflected from the result of observation. It can be proved from the result of the observation sheet for students. In the first cycle, students’ average score was 3,8. It belongs to fair and it improved to 9,1 meant good in the last meeting of cycle two. In the form of product, the improvement can be examined from the result of the vocabulary test. In the first cycle, students’ average score was 67,73 or 52%. In other words, only ten from 13 students could achieve the criteria for success. It was 70. It improved become 85,07 or 92% of students achieved the criteria for success in the second cycle. In other words, 23 from 25 students could achieve the criteria for success.
Keywords: Improve, Vocabulary, Achievement, and Word Search Game.
Implementation the Function of Community Empowerment Institution (LPM) in Administration of Government in Simbalai Subdistrict Loea District East Kolaka Regency
1Silondae, Oktavera 2Azhari 3Yasir, Arafat
The purpose of this research is to know Implementation the Function of Community Empowerment Institution (LPM) in Administration of Government in Simbalai Sub-district Loea District East Kolaka Regency.
The type of research in this research is descriptive qualitative research, that is to do systematic interpretation of the data obtained, so that it becomes clear and can answer the research problem and the number of informants in the research as many as 10 people: village chief, LPM Chairman, Secretary LPM, 2 Section Head and 5 people Society, as well as an effort to obtain data representative, then conducted data collection through literature research, direct observation, interviews and adequate documentation techniques. The data obtained are then analyzed using qualitative techniques.
In Implementation the Function of Community Empowerment Institution (LPM) in Administration of Government in Simbalai Sub-district Loea District East Kolaka Regency is demanded by employees to make a commitment and consistent in improving the performance of government policy program implementation as stated in the form of legislation. The results showed that Community Empowerment Institution (LPM) has functioned in accordance with its function, namely as a forum for community participation in development planning such as physical development of facilities and work infrastructure, as well as programs for empowerment activities for the community and as a medium of communication and information between government and society, in the form of delivery of programs to be implemented and programs that have been implemented to the community for the achievement of joint development.
Keywords: Function, Community Empowerment Institution (LPM), Government
The Implementation of District Level Development Consultation in East Kolaka Regency
1Misrina 2Said, Achmad Lamo 3Malapiseng, Arafat Yasir
The purpose of this study is to describe the implementation of district level development consultation in East Kolaka Regency.
Type of research used is by using data collection method that is by observation method and interview. Data analysis method used in this research is descriptive qualitative analysis method used to describe and explain in general about the research problem.
Based on data collected, the result of this research is the implementation of district level development consultation in East Kolaka Regency. Significantly in line with the implementation of district level development consultation in East Kolaka Regency. In addition, this study also presents several interviews that describe the Implementation of District Level Development Planning in East Kolaka Regency. Whereas in the implementation of the deliberation of development planning in accordance with the four indicators indicates that it is in accordance with the existing mechanism that has been established by the government and all run periodically either in terms of concept and the order of its application.
Keywords: Implementation, Policy, Development Planning