Legal Protection of Bank Customers Using Internet Banking Facilities

By | April 29, 2018

Legal Protection of Bank Customers Using Internet Banking Facilities



This study aims to determine the legal protection of bank customers using internet banking facilities, namely the basis of the rules used in resolving disputes in banking, how the types or forms of legal protection and liability of banks to bank customers who experienced loss. Based on the type of research used in this research is Normative Empirical law research, while the meaning of Normative Empirical research is research done by combining literature research and field study especially related to legal protection to bank customer of the user of internet banking facility. The data type used is secondary data. Secondary data sources used include primary materials, secondary law materials and tertiary legal materials. Data collection techniques used in the form of literature study for further analysis with syllogistic and interpretation techniques. The result of research Legal protection to bank customer of internet banking facility user, especially in the case of Mr Sudirman AT that the bank has returned based on UU ITE, and acknowledge that it is a mistake from the bank based on the data provided by the PT. Bank Rakyat Indonesia (PERSERO) Tbk. The central office has returned the lost/missing money. This is in accordance with preventive and repressive actions. The responsibility of the BRI party has basically made a material compensation suffered by Mr Sudirman, but the legal counsel of Mr Sudirman considers still not finished because there is no clarity about what causes so this case can happen.

Keywords: Banking